Frequently Asked Questions
The single point Triumph Flagship facility does not provide a sufficient footprint for representing the Triumph Brand in Gauteng, how does this help me as a Triumph owner?
Globally Triumph is going through a process whereby the brand is being positioned in the premium manner it deserves.
In assessing the requirements for re-establishing the Triumph business in South Africa, while at the same time following the global direction of premium representation, we had to balance the investment required against the ability to still have multi point representation in a city. For this reason, we have positioned the site for the new facility in Woodmead as geographically central as possible in order for current customers to be able to access us from the various freeways. Current Triumph volumes unfortunately do not allow for the multiple dealers to invest at the required level, so there is a compromise between an ongoing presence for Triumph in SA and a single point facility.
I live in Gauteng, but Triumph SA does not yet have the service capacity to look after my needs, what do I do?
The transition time between the previous distributor in SA and Triumph SA being appointed, has been extremely brief and has not allowed for adequate capacity to be established to take care of customers’ needs. Triumph SA has entered into an agreement with previous Triumph dealers in Centurion, Edenvale and Boksburg to service and maintain Triumph motorcycles until December 2018.
Triumph Johannesburg’s service facility will be ready to take care of customers’ needs from April 2018 at its (temporary) South Road Sandton facility. The service capacity of this facility will be gradually increased over the next 9 months to ensure that we are in a position to fully accommodate our customers by the end of the year.
What do I do if I live in Cape Town and own a Triumph, who will look after my motorcycle?
As is the case in Port Elizabeth and Durban, Cape Town customers will continue to be supported by the same agents who currently look after their motorcycles in these cities.
When will Triumph open other dealerships in other cities in South Africa?
We have made an initial commitment to have a retail presence in Cape Town next year (2019) and Pretoria the following year (2020). Durban will be considered over the next couple of years, but we are unable to make a commitment at this stage.
When will I be able to buy a new Triumph motorcycle again?
We are planning to commence retailing motorcycles in May 2018. This will depend on time required for homologations and any potential cooperation from the previous distributor.
will you be bringing THE NEW SPEED TRIPLE to SA?
Yes, the New Speed Triple is most definitely amongst the models on offer in SA. The full model line-up will include the following:
Adventure & Touring
Tiger 800, Tiger Sport and Tiger 1200
Bonneville Bobber range, Bonneville Speedmaster, Bonneville T100 & T120, Thruxton, Street Scrambler and Street Twin
Street Triple and Speed Triple
When will you be announcing retail pricing for the range of motorcycles that you plan to import?
We are still busy finalizing our pricing strategy on a couple of the new models and will be in a position to announce our pricing in shortly.
I live in Durban and would like to buy a Bonneville Speedmaster, how do I go about this?
In line with our strategy of only retailing from a facility that is in line with Triumph’s global standards, motorcycles will only be available for sale from our Johannesburg store initially. However, should there be a requirement from an out of Gauteng customer, we would be happy to facilitate the sale and arrange delivery and handover where you live. Your service support is in place in Durban (Cape Town & PE).
I am the owner of a 2016 Triumph Explorer XCA, and am concerned about the effect of the September 2017 “fire sale” on the resale value of my bike. I am led to believe that the used values have dropped badly?
We believe that whatever has happened is very short term, and only has an impact on someone who wishes to sell their recent model triumph between the “sale” and when we commence retail of our new bikes. A used motorcycle price is a function of a willing seller and willing buyer, if the used bike hasn’t been sold at a reduced value, the value has not dropped. When we come back into the market with the same bike that was discounted last year at the relevant retail price, the used values will be pegged off relative value to the new bike. i.e. how much less than a new bike should a one-year old bike be? The market will correct itself in the short to medium term. Our take on the entire effect of the “sale” is that those that bought the cheap bikes really benefited, but not at the expense of current Triumph owners.
Are Triumph parts readily available in South Africa?
Our first parts orders were placed on 1 March 2018 on commencement date as the new distributor for Triumph Motorcycles. Prior to this we requested the dealers that would continue as Authorised Triumph Service Centres stock up with fast moving parts in order to minimize the effect of a gap between distributors. We have ordered sufficient stock of the most frequently needed parts to ensure our customers are well supported.
What effect does the change in distributor have on my warranty on my 2017 Daytona?
Your Daytona is still well covered in terms of the original warranty conditions set out by Triumph, and can be taken to any one of the Triumph service centres convenient to you.
I am looking for a new Rocket III, but I don’t see it as an available model on your media release?
Globally Triumph has ceased production of the Cruiser models, being the Thunderbird and Rocket, in order to focus on the segments where the opportunity lies for Triumph to be economically competitive.
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